Frequently Asked Questions
If you’re planning on moving with us, you’ll probably have a few questions. The most frequently asked questions (FAQ) we receive are answered below. If there’s anything you’d like to ask us that we haven’t covered below, feel free to contact Mr Move Worldwide here.
Can my possessions be stored at one of Mr Move’s warehouses?
Mr Move has a well equipped and fully secure 1000 sqm storage facility in Gaborone, Botswana. When necessary your personal belongings can be specially packed and moved to our Mr Move storage facility for as long as you require.
Do I need to do anything to prepare for the packing day?
Mr Move’s trained team of packers can take care of all your moving needs on the day. But there are a few things you can do before they arrive to speed up the process:
- Please dispose of any items you do not wish to take with you.
- Clear out the garage,/basement etc.
- Defrost refrigerators and freezers.
- Drain your washing machine.
- Remove your fixtures and fittings from walls.
- Thoroughly clean all outdoor equipment.
Remember to keep separate any items you will need to take with you when traveling, including passports, money, travel documents, important paperwork, jewelry, valuables, suitcases etc.
Will Mr Move pack and unpack all of my possessions for me?
Mr Move’s packing teams will expertly pack and wrap your goods and ready them for shipment. All packers are fully trained and will make sure your possessions are well protected and perfectly safe throughout the relocation process. At the destination we will unpack your goods and dispose of any debris on delivery day at your new residence.
Will the packing crew use the original materials for my appliances or large items?
If you have the original cartons and packing materials for your appliances or other household items be sure to inform your Crew Supervisor. He or she will inspect the materials to determine whether your items will be safer using their original packaging or in our specialized packing materials.
When should I arrange a quotation?
Mr Move advises that you do not to leave your search for a reputable relocation company ’til the last minute. Give yourself plenty of time to arrange relocation quotations, appoint a relocation company and finalize all of your arrangements. Mr Move recommends that you make contact a minimum of twelve weeks prior to your planned moving date.
How is the cost calculated?
The cost of sea freight and road freight shipments are based on the total volume of your goods. This is calculated by multiplying the length, breadth and height of the items, to give a total volume in cubic feet. Your Mr Move Relocation Consultant will be able to accurately measure your goods at the time of the survey and provide a relocation quotation based on this measurement.
How far ahead should I book?
Ideally, you should confirm dates as soon as possible, as dates are often booked up well in advance. Mr Move Worldwide will always aim to match the dates you require, but please keep in mind that some days (particularly Fridays) are busier than others, so it will help if you can be flexible.
Are any items prohibited from my shipment?
Each country has its own restrictions; but as a general rule, the following items should not be included in your shipment:
- 1. Alcohol
- 2. Firearms and ammunition
- 3. Foodstuffs, including herbs and spices
- 4. Hazardous items, including adhesives, ammonia,
bleaches, chlorine, detergents, disinfectants, dyes,
flammables, gas cylinders, insecticides, mercury thermometers,
methylated spirits, paints, pesticides, photographic chemicals,
pressure packs, thinners)
- 5. Items made from endangered animals
- 6. Unprocessed furs, skins
- 7. Plants, dried flowers, bulbs, seeds
- 8. Soil or sand of any kind
- 9. Swords, spears, switchblades etc.</br>
Please note that the above list is not exhaustive and Mr Move will be able to advise you of further prohibited items for individual countries.
There is a lot to consider when you’re planning a move, for ease of mind and a stress free move:
Call Mr Move Worldwide today! on +267 3927595 or Send Us a Message